What is the identity of "Hands Shibuya shop specialist group" G4 "! What?
~ Because it is the Internet age, shining veteran's customer service ability

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"Because it is an era when you can get whatever you do not go to a store, you want to value the point of contact with customers."

That's what I call the Tokyu Hands Shibuya store alias "Judge Midorikawa". It is one of the specialist group "G4" members who was established in Shibuya store original project in 2016. "G" of "G4" stands for "Great". Members of "G4" who have deep product knowledge and skillful customer service technologies are "Baiker Nagai" at 6 A floor (craft), 1 AB floor (hint space · personal style) "Mush Yokokawa" , B1C floor (DIY Home Solutions), "Scramble Over (Mr. Scroll)".

Actually, these four people, only the retired staff who retired their positions. Mr. Midorikawa who heard the story seems to be a big veteran who served as a manager of interior floor at Tokyu Hands Shinjuku store for many years.
The floor that Mr. Midorikawa is assigned to Shibuya store, of course, is the interior floor of 4A. Although the store deals with large furniture due to the space limitation, it boasts the best items in Shibuya for desks, chairs, storage furniture and other interior related goods among them. "I am particularly interested in the corner of dust boxes and Macrames (braid strings used as border decorations for curtains etc.)" Midorikawa says. If you actively visit a workshop etc. on a day off, we do not have a passion for collecting knowledge regardless of whether it is on or off, such as covering the background of products birth and points of usage.

Actually, as a special case "floor production authority" is also given G4. In addition to products selected by headquarters buyers, it seems that they are also allowed to arrange the items they have found free. His love of attachment is held to the commodity bought with his own eyesight, and that knowledge also propagates to the staff who work with nature. Even during the interview, the surroundings of G4 members were always vibrant.
The day when I watched the interview was just the season when the new life began, a special corner of a long-established manufacturer of clothing brushes "Asakusa Art Brush" was installed. Of course, Mr. Midorikawa was again visiting the manufacturer a second time, although it was already handled at the store. We are also preparing carefully for product knowledge and various "neta" which are likely to be a trigger for conversation with customers, for a momentary customer service opportunity that may be visited.
For example, from the 5,000 yen range to the 20,000 yen or more, about the difference in price of goods with considerable width. We are also putting emphasis on exhibition methods to convey the fact that prices are dependent on the quality of hair rather than size, and to convey it to customers in an easy-to-understand manner.
▲ Compared to the left side, the right side shows that the hair is upright, despite the large hole where the hair grows, it shows that the hair has good elasticity and good quality
In general, it is said that pig hair brush is the best for wool and horse hair is the best for cashmere, but most recent clothes are mostly blended. If you consult Mr. Midorikawa, which fabric is compatible with which brush, please "judge" exactly! Touching the breadth and depth of that knowledge seems to want to purchase without thinking "This person would recommend".
Hands Shibuya shop is one of the features, as well as young people and foreigners, as well as a large proportion of creators' customers. Midorikawa says to respond to customers who prefer change, saying, "Attraction to interesting things and unique things is better than any other stores." It is said that "customer from customer's choice choice" and said that he cherishes "real customer service" that does not come on the Internet.
▲ "Tokyu Hands Shibuya News 2018.3 No. 3" In the lower left of the page, "G4" corner too!

In Shibuya shop that values ​​such analog touch points, from the summer of last year, I made a newspaper style handmade leaflet "Shubuya news" irregularly. We issue about 5,000 copies as storefronts and folding into neighboring residents. It seems that it is only Shibuya store nationwide to do this approach.

"We are waiting for advice that we would like you to deal with such things, and if you do so, we are looking forward to your advice more and more, we would like to make shibuya store with local people and customers who wish to take the trouble to go." Mr. Midorikawa speaking hotly. Besides product knowledge as well as customer service technology, the G-4 of Battle of Mitsubishi was indispensable to the shop that continues to evolve while incorporating the Shibuya distinctness.

Tokyu Hands Shibuya
〇 Address: 12-18 Udagawa-cho, Shibuya-ku
〇 Phone: 03-5489-5111
〇 Sales: 10:00 to 21:00
〇 Official:Http://shibuya.tokyu-hands.co.jp/

Emi Tsuchiya (sunflower Daikanyama)

NPO corporation "Himawari Daikanyama" to be based in Daikanyama. Belong to mom's writer will deliver the Shibuya information.